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property maintenance
REQUEST PROCEDURES
We pride ourselves in providing the most professional services possible to our tenants. Below is the link to our Property Maintenance Request Form. You may use this form to notify us of any maintenance issues. After you submit the form, you will receive written notification that your request was received.
If you prefer to contact us by phone, please call Brett at 248.860.9941. Please note that you will most likely reach Brett’s voicemail. Please leave a message. Brett will follow up with all non-emergency items within 48 hours. Emergency items will be addressed as quickly as possible.
emergency issues
If you have an immediate emergency regarding your property and can not wait to reach Brett, please call 248.262.8000 during our normal business hours. If you have an immediate emergency after business hours, please call the following numbers:
| Heat |
Empire Heating & Cooling
1119 E. 10 Mile Road
Madison Heights, MI 40871 |
586.759.4900 |
| Plumbing |
Lemieux Plumbing & Specialties
49015 Romeo Plank Road
Macomb, MI 48044 |
586.286.4190 |
| Electric |
Allen Provo
30920 Glenmuer
Farmington Hills, MI 48335 |
248.626.4554
248.523.3400 (pager) |
| Gas |
Consumers Energy |
800.477.5050 |
| Electricity |
DTE Energy |
800.477.4747 |
| Fire or Police |
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911
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Emergencies are usually confined to plumbing, heating, electrical and water leakage in the unit. In certain instances you may incur a service charge if the item is determined not to be an emergency.
Emergency items include:
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Total loss of heat
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Total loss of electricity
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Plumbing leaks that require the entire water supply to be shut off
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Total loss of water
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Total sewage stoppage
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Or any situation that endangers the occupants of the unit
Tenant’s Responsibility
As outlined in your lease agreement or welcome package, the following items are the tenant’s responsibility and will not be addressed by the Property Manager. Some services, as indicated by *, may be available to Tenants for a fee.
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